Extended Support Services

Advanced Support by the Hour

At CoolMo Design we understand that not every customer is the same and the level of support needed by one does not necessarily fit another. With that in mind, CoolMo Design offers advanced support services to our customers at the reduced hourly rate. Services include training, help with site design, product development and more. This is above and beyond our regular support service provided to all customers as standard part of their website plans.

Design Assistance

Running your shop is work enough, you did not sign up to become a website developer. Let our pro's help.

Training

Want to learn all you can about your shop and get your hands into the system, let us train you how.

Content Creation

Adding content, products, pages & posts take time, let our team take some of the load off.

Analytics

Learning how many visitors your get, what they look at, how long they stay are all important things to know to make your shop more profitable. Our team can help you learn how to use these tools to your advantage.

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How do our current customers rate us?

It's not enough to learn only from us on how reliable our services are to our customers. Below are a few testimonials from our clients. We also welcome you to leave us a review after using our services.

Average User Rating

5.0 / 5

Reviewed by L. Lemonick|January 2020

"They are amazing. I never ran a full website, and they assisted in getting me running quickly, and they answer all my questions within a few hours if not sooner. They were able to convert my older site and now I can edit at will, and sales are up. Thank you so much!"

Reviewed by D. Loxley|April 2019

"Thank you for all you support and guidance. Our website has grown and sales are up...total win!"

Reviewed by R. Sargent|Janurary 2020

"Very Patient, and quick to get back to you and help you when you need help."

Frequently Asked Questions

To help you make an informed decision, we've compiled a list of our most frequently asked questions relating to the products and services listed on this page.

If you can't find the answer to your question or if you would like more information about it, please feel free to contact us at any time and we'll be happy to help you.

Submit Your Questions

Does this product include user support?

Yes, we provide comprehensive support via our Email Support Ticket System. We do not offer telephone support without a scheduled appointment.

Can I add my own products or am I limited to sublimation only?

Absolutely! We pre-load your site with many common sublimation printable items however you are free to add as many other products from any vendor you choose, even fully homemade items and digital download items. It is YOUR site, make it great!

Do you offer any free trial for new users? Or Refunds?

Due to the nature of this type of service we cannot at this time offer free trials. Additionally, we are not able to offer refunds once work has begun on your website or for domain services such as domain names and SSL Certificates. Please test thouroughly our DEMO to make certain you are happy with our work before placing an order.

Will my services be setup immediately?

Yes and No! We begin processing your order immediately when received. However since the process of building your site involves much colloration between you and us, your site can take a while to complete. We can typically get most sites operational within a couple of days but it may take you longer to complete adding/modifying your products and services offered.

Extended Support