Frequently Asked Questions

Answers to Common Questions

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CoolMo Design has been in operation since 2016.
If you are not 100% Satisfied with your purchase we will provide you a 100% refund if requested within 15 days of initial purchase.
Due to the nature of this type of service we cannot at this time offer free trials. Additionally, we are not able to offer refunds once work has begun on your website or for domain services such as domain names and SSL Certificates. Please test thouroughly our DEMO to make certain you are happy with our work before placing an order.
Yes and No! We begin processing your order immediately when received. However since the process of building your site involves much colloration between you and us, your site can take a while to complete. We can typically get most sites operational within a couple of days but it may take you longer to complete adding/modifying your products and services offered.
We accept all major credit cards as well as PayPal.
We offer a 50% discount rate for Pro and Elite customers on additional Web Packages.
Beyond e-Commerce Websites, we offer graphic design and logo creation services as well as custom web programming.
We provide comprehensive support for all Plan Package Members via our Email Support Ticket System. We do not offer telephone support without a scheduled telephonic appointment pre-setup via our support ticket system.